Your first trip to Tokyo, made simple

Yamanote Line

Subway

Suica / PASMO on your phone

Sick or injured

• For an emergency, call 119 and say "Kyūkyūsha" (ambulance). Operators can connect an interpreter.
• For non-emergencies, Tokyo's Himawari service helps you find clinics with staff who speak your language.
• Bring your passport and travel-insurance details to the hospital.

Lost something

• Go to the nearest kōban (police box) to report it.
• Lost on a train? Contact that railway's lost-and-found first; station staff can help.
• Unclaimed items are sent to the Tokyo Metropolitan Police Lost and Found Center.

Lost your passport

• Report it at a kōban or police station and get a report receipt.
• Contact your country's embassy or consulate for a replacement.

Earthquake

• Protect your head and get under a sturdy table. Stay away from windows.
• Don't rush outside while it shakes. In stations and shops, follow staff instructions.
• Install the Safety tips app (Japan Tourism Agency) for alerts in your language.